Returns & Refunds Policy

Effective Date: January 9, 2026

This Returns & Refunds Policy explains when you may request a return or refund, how to submit a request, and what outcomes to expect. By placing an order with Long Distance Love Bombs, LLC, you agree to the terms below.

1) Overview

We want you to be satisfied with your purchase. If something goes wrong, we will work with you to resolve it fairly and quickly.

Refunds and returns are handled based on:

  • the condition of the item,

  • the reason for the request,

  • and whether the request is submitted within the allowed time window.

2) Return/Refund Request Window

You must contact us within 30 days of the delivery date to request help with:

  • returns,

  • refunds,

  • replacements,

  • or missing items.

Requests submitted after 30 days may not be eligible.

3) Items Eligible for Return

Returns may be accepted if:

  • the item arrives damaged,

  • the item is defective,

  • you received the wrong item,

  • or the item is unused and in original condition (where return acceptance applies).

To be eligible for a return (when permitted), items must be:

  • unused, unworn, and unwashed

  • in original condition

  • with original packaging (if applicable)

4) Items Not Eligible for Return

For hygiene, customization, and business practicality (yes, this is real life), certain items may not be eligible for return/refund, including:

  • final sale items (if marked as such at purchase)

  • items that are used, washed, or altered

  • items damaged due to customer handling, misuse, or normal wear

  • requests submitted outside the 30-day window

  • orders with delivery issues caused by incorrect/incomplete addresses provided at checkout

If your store sells made-to-order or customized products, you can add:

“Made-to-order / customized items are not returnable for buyer’s remorse (wrong size, changed mind). We will replace or refund only for defects, damage, or incorrect items.”

5) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right.

You must send:

  • your order number,

  • a clear description of the issue,

  • and photos showing:

    • the item,

    • the damage/defect/wrong item,

    • and the packaging label (when possible).

Resolution options (depending on the case):

  • Replacement (sent at no extra cost), or

  • Refund (full or partial), or

  • Store credit (if you prefer)

We may not require you to return the item in some cases (especially for damage claims), but we reserve the right to request a return when appropriate.

6) Wrong Size / Changed Mind

If you ordered the wrong size, changed your mind, or no longer want the item:

  • Returns may be accepted only if the product is unused, in original condition, and the request is within 30 days.

  • Return shipping costs are typically the customer’s responsibility for buyer’s remorse returns.

If the item is made-to-order/customized, buyer’s remorse returns are usually not accepted (unless your store specifically offers that option).

7) Return Shipping Costs

  • If the return is approved due to our mistake (wrong item) or damage/defect, we cover the return or replacement shipping as required.

  • If the return is approved for buyer’s remorse, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for returns. If a return package is lost without tracking, we cannot guarantee a refund.

8) Refund Method & Timing

If your refund is approved:

  • Refunds are issued to the original payment method (PayPal or card via Stripe).

  • Processing time: typically 3–10 business days, depending on your bank/payment provider.

  • You may see the refund as “pending” before it fully posts.

9) Shipping Fees

Shipping fees are generally non-refundable, except when:

  • the refund is due to our error, or

  • the item arrived damaged/defective, or

  • the package was never delivered due to a verified carrier failure (case-by-case).

10) Missing Packages / Delivered but Not Received

If tracking shows Delivered but you did not receive it:

  • Check around your property, mailbox, front desk, or neighbors.

  • Contact your local carrier office with the tracking number.

If the package still cannot be located, contact us and we will assist with the next steps. Outcomes depend on carrier confirmation and claim results.

11) Incorrect Address / Undeliverable Orders

Customers are responsible for providing the correct shipping address at checkout.

If the order is returned to sender or marked undeliverable due to:

  • incorrect/incomplete address,

  • refusal of delivery,

  • or failure to pick up the package,

then:

  • reshipping may require an additional shipping fee, and

  • refunds (if offered) may exclude shipping costs and any carrier return fees.

12) Chargebacks & Payment Disputes

If you have an issue, contact us first. Chargebacks often slow everything down and make resolution harder.

If a chargeback is filed without first contacting us to resolve the issue:

  • we may be unable to offer additional resolutions until the dispute is settled,

  • and we may restrict future orders to prevent fraud/abuse.

13) How to Request a Return or Refund

Email us with:

  • Order number

  • Full name

  • Issue description

  • Photos (if damaged/defective/wrong item)

  • Preferred resolution: replacement or refund

Contact:
Long Distance Love Bombs, LLC
Address: 5935 Fairview Place, Agoura Hills, CA 91301, United States
Phone: +1 (818) 597-8444
Email: [email protected]